OPERATIONS MANAGER_GAUTENG

Jumbo has an exciting opportunity for an Operations Manager who will be based in Gauteng / Pretoria. The operations Manager will manage JUMBO stores in 4 areas, namely: Gauteng (14 stores), Western Cape (9 stores), KZN (10 stores) and Free State (5 stores). We have one (1) vacancy to fill.

The purpose of this position is to have a successful individual that will assist the COO to make careful considerations of all aspects of the business unit before making a business decision. The Operations Manager is responsible to ensure that the business goals, decisions and plans are effectively executed and implemented within his/her specific business unit and in order to maximize the result areas of the stores in terms of costs, sales, shrinkage, people and profit. The Operations Manager will need to continuously evaluate and improve on the performance of his/her business unit.

Key Accountabilities

People Management

  • Oversee the work of other managers within the specific geographical area of the business
  • Check and coordinate activities through the Area managers to ensure that the stores are in proper working conditions at all times.
  • Ensure that the responsible persons adhere to the standard operating procedures set within the business at all times.
  • Oversee and assist in the recruitment of staff, ensure that proper recruitment processes are followed at all times in line the recruitment policies and the operational needs of the business.
  • Conduct performance reviews with management in each business unit and in individual stores to ensure that the management teams within the entire business unit are aligned with the company’s general objectives and goals.
  • Follow through and ensure that proper work schedules for staff are established in line with the budget .
  • Evaluate Area managers as well as store managers performance at the end of a given period based on the ratio % (SAW to SALES)
  • Together with HR, manage and guide the Area mangers and Store managers in all IR related matters within the business unit.
  • Where necessary Initiate disciplinary hearings and from time to time represent the company at the CCMA.

Inventory/Stock management:

  • Responsible for inventory/stock analysis within the specific business unit.
  • Keep track of sales figures and the inventory/stock requirements of each business unit and each store and use this information to make estimates on optimal stock levels for each store.
  • Coordinate Stock movement and ensure obtain maximum profitability and provide the necessary feedback to the buying and planning team.
  • Investigate and take action ensuring prevention of negative stock on hand (NSOH)
  • Ensure Standard operating procedures are followed when inventory is received, captured and sold at store level.
  • Provide guidance and assistance to the operational management team in the preparation of Stock takes
  • Analyse and investigate the shrinkages results for the entire business unit as well as the individual stores and ensure that the responsible persons are held accountable and that the implementation and follow though of the SLAP (Stock Loss Action Plan) is actioned  should the results be undesirable
  • OPS Manager must be accountable for the shrinkage and the negative stock on hand results within their region

Sales management:

  • Monitor, analyse and evaluate sales performance within the region, identify potential growth opportunities as well issues which might have a negative impact on the sales performance and provide the necessary feedback and input to the operations manager/the senior management team
  • Evaluate whether the stores are meeting their sales goals by analysing expenses and profits, and providing actionable feedback & input to the Operations manager/senior management team whether or not costs/budgets needs to be adjusted to maximize profits.
  • Accountable for the sales performance within the specific region, making sure that the operational team in the region is sales driven and customer centric.
  • Make sure that the teams meet the required Customer service standards across the board and coordinate the necessary training initiatives where necessary
  • Follow through on the implementation & execution of all marketing activities within the business units to maximise the sales opportunities.
  • Coordinate & check that the merchandising activities of the visual merchandising team and the responsible individuals are implemented and maintained to create an appealing and pleasant visual appearance in all stores in order to attract customers and to optimize the use of space in stores.

Financial controls:

  • Accountable for the controllable expenses within the region as this directly affects the profitability of the business.
  • Effectively communicate and translate financial budgets/goals to the operations management teams so that it can be used as a management tool within the region.
  • Implement and compile tactical delivery plans to minimize expenditure and maximize profits.
  • Assess the adequacy and effectiveness of the risk management practices and internal controls within the region and ensure that the required action is taken to ensure that policies and procedures are followed to mitigate risk within the region.
  • Liaise with internal departments around the improvement and development of standard operation procedures (SOP’s) that suits the operations team to ultimately   increase the turnaround times/improve the effectiveness of controls maximize profitability and minimize risk

Work Environment:

  • Operations Manager will be required to travel to retail clothing stores
  • The Operations Manager must be capable of actively engaging with staff on the ground as well as senior management.

Key Attributes:

  • Strong leadership abilities
  • Good people management skills
  • Excellent communication skills (all levels)
  • Good decision-making abilities/skills
  • Good analytical skills (daily problem solving)
  • Flexibility with regards to working arrangements
  • Flexibility with regards to operational changes
  • Excellent Time Management skills
  • Teamwork Orientated
Minimum requirements for the job:

(You must be able to answer “YES” to all requirements listed below)

  • Matric Certificate.
  • Bcom Degree (preferable)
  • Certificate or Diploma in Retail/Business Management preferable.
  • Valid Driver’s Licence – Code 8 unendorsed
  • 5-8 years experience in a similar capacity as an operations manager (clothing retail experience is preferred)

 Undertakings:

  • MIE Criminal, Fraud, Qualification Verification & Combined Credit Checks
  • Computer and Psychometric assessments
  • Reference checks

If you believe that you qualify and are looking for a challenging career requiring unquestionable commitment and passion, and wish to apply, kindly email your CV together with your motivational letter in support of your application to taniellehein@jumboclothing.co.za.

It should be remembered that any placement made, will be at Management’s discretion. If you have not been contacted one (1) week after the closing date, please consider your application unsuccessful. ONLY SUITABILY QUALIFIED PERSONS NEED TO APPLY.

STORE MANAGER_MQANDULI

Jumbo has an exciting opportunity for a Store Manager in our store at Mqanduli. We have one (1) vacancy to fill.

The purpose of this position is to have a successful individual that will be responsible for managing an individual store through execution of the marketing and operations plans. Who will co-ordinate specific marketing, administrative, logistics, HR, sales and operations sequences and attends to the general applications and interventions associated with the functionality within the store.

Key Accountabilities

Asset Management
  • Responsible for the branch as a whole, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained.
  • Co-ordination of janitorial and repair services.
Stock Control
  • Is responsible for all stock and will be held accountable for all overages and shortages.
  • Prepare requisitions to replenish stock.
  • Identify and report on slow selling items.
  • Conduct a stock take
Merchandising
  • Manage the quality and quantity aspects of the merchandise assortments.
  • Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.
  • Identify new ways of promoting merchandise.
  • Ensure required housekeeping standards at all times.
Marketing and Sales
  • Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited.
  • Prepare and direct staff who are preparing merchandise displays.
  • Actively participate in promotions.
  • Stay up to date with current advertising trends.
  • Provide sales leadership to staff.
  • Stay current with products, marketing and pricing of area retailers with similar products.
  • Achieve and exceed store sales targets.
  • Organizing special promotions sales & events
  • Initiating changes/improvement suggestions
Admin and Cash
  • Ensure that the standard of administration and procedures in store are met.
  • Ensure that the responsible persons are following proper procedures when handling all store cash. Check and verify these documents daily.
  • Manage controllable expenses as this directly affects the profitability of the branch.
  • Reporting to Area Manager
Management of Staff
  • Assign employees to specific duties, by way of their JD, To Do Lists, Plans and Goals..
  • Encourage, assist and train employees to become a motivated sales force.
  • Manage performance and development of staff.
  • Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary.
  • Determine when extra temporary staff is needed and recruit same.
  • Dealing with recruitment staff
  • Attending & facilitating staff meetings
 Security / Risk
  • Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to.
  • Monitor security staff and make sure that they are alert and performing their duties to the maximum.
  • Ensuring that Health & Safety standards are met.
Customer Service
  • Apply Customer Service principles in a friendly and enthusiastic manner on a daily basis.
  • Train staff in customer service.
  • Assist customers with enquiries and complaints.
  • Continuously satisfy customer needs and attract clientele.

Minimum requirements for the job:

(You must be able to answer “YES” to all requirements listed below)

  • Matric Certificate.
  • NQF 5/6 Certificate or Diploma in Retail/Business Management preferable.
  • Valid Driver’s Licence Code 8 unendorsed
  • 2-5 years in relevant Sales/retail/operations environment as an Assistant Manager/ Manager

Undertakings:

  • Criminal / Credit Check
  • Qualification verification
  • Computer and Psychometric assessments
  • First Aider Training

If you believe that you qualify and are looking for a challenging career requiring unquestionable commitment and passion, and wish to apply, kindly email your CV together with your motivational letter in support of your application . You may also email your application to The closing date for applications will be .

It should be remembered that any placement made, will be at Management’s discretion. If you have not been contacted one (1) week after the closing date, please consider your application unsuccessful. ONLY SUITABILY QUALIFIED PERSONS NEED TO APPLY.